Root Cause and Corrective Action Training Course
A2LA can offer on-site training at your facility for $2500/day plus expenses. For additional information, please contact Ms. Julie Collins, A2LA Training and Membership Manager, at 301 644 3235 or
.
Schedule
8:00 am - 5:00 pm
Course Description
The Root Cause Analysis and Corrective Action (RCA/CA) course consists of presentations, discussions and exercises that provide participants with an in-depth understanding of how to analyze a system in order to identify the root causes of problems and to prevent them from recurring.
Audience
The course is intended for laboratory scientists; quality professionals and others responsible for troubleshooting technical problems; corrective action coordinators; managers, supervisors, team leaders, process owners; and anyone who wants to improve their ability to solve problems.
Objectives
Participants will learn how to:
- Differentiate between remedial actions and root cause analysis
- Implement steps for carrying out effective root cause analysis
- Select from and apply various tools that support root cause analysis
- Support and critique root cause analyses carried out by others
- Implement and monitor appropriate corrective actions
Prerequisites
There are no prerequisites, although familiarity with standard problem solving models (e.g. 5-Whys, Fishbone diagrams and ISO/IEC 17025 corrective actions) and various quality tools would be useful.
Materials
Students receive a copy of all the PowerPoint slides and exercises presented during the class.
Agenda
Topics in the 1-day course version include:
- Objectives
- Term Definitions
- Benefits
- Root Cause Summary
- Problem Solving Process
- Corrective Actions
- Thoughts about RCA & CARs
Presentation Style:
The course materials will be presented in an "interactive" lecture style (50%), as well using application exercises and role playing (50%).
Duration
The course is taught as a one-day class.
Course Hours:
8:00 AM - 5:00 PM
Instructor:
Ken Stoub - Group Seven Laboratory Services
For additional information, please contact Ms. Julie Collins, A2LA Training and Membership Manager, at 301 644 3235 or
.
