A2LA can offer on-site training at your facility for $2500/day plus expenses.

For additional information, please contact Ms. Julie Collins, A2LA Training and Membership Manager, at 301 644 3235 or .

This course will use lecture, discussion, and interactive exercises to assist you in understanding the benefit of the ISO 15189 Standard. Through the implementation of ISO 15189, you will be able to:

• Use a systems view of quality management to better design and implement your laboratory functions.
• Design a total laboratory process that addresses the principles of quality medical laboratory services; and
• Implement pre-examination, examination and post examination processes essential to patient care, specific for your laboratory. 

The course content includes a comprehensive look at the ISO 15189 clauses, allowing you to better:

• Design, control, and implement documents and information.
• Manage arrangements with clients, referral laboratories and consultants, suppliers and advisory services.
• Identify, manage, monitor, and learn from complaints and non-conformances.
• Use corrective and preventive action processes, internal audits, management reviews for continual improvement.
• Engage your human resource function.
• Effectively implement the key process inputs to the critical laboratory systems of pre-analytic, analytic, post-analytic and reporting phases.

When you effectively apply this knowledge you will:

• Always be prepared for the on-going regulatory visits that are integral to the laboratory business.
• Find yourself moving from more reactionary management to proactive management.
• Better understand the intricacies of your business to facilitate continual improvement.

Instructor:Lisa M. Walters, Ph.D