Lodging a Complaint with A2LA

Do you need to register a complaint with A2LA?

In order for us to help resolve your issue(s), we need as much information as possible about the problem/incident about which you are complaining. Whenever possible, please describe in writing the exact nature of your problem, and include names of individual involved and dates of events. Attach copies of any relevant documentation to support your claims.

There are 3 convenient ways to submit your written complaint with A2LA.

(1) Send an email directly to our Quality Manager, .

(2) Fill out the online A2LA Action Request Form.

(3) Talk directly to an A2LA staff member by calling 301 644 3248.

Disputes with A2LA Accredited Organizations

If the issue relates to a dispute with an A2LA accredited organization, we recommend that as a first step, you register your complaint directly with the organization in question. In accordance with management system requirements, all accredited organizations have a complaint handling procedure that they must follow in addressing your complaint.

Verbal Complaints

If you wish to submit a verbal complaint, you can call any of our staff members listed in the staff directory and register your complaint. A2LA will request that any serious verbal complaints be followed up with a written complaint.